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Information Coordinator

Job LocationWellington, Wellington Central
EducationNot Mentioned
SalaryNot Disclosed
IndustryAdministration & Office Support, Records Management & Document Control
Functional AreaNot Mentioned

Job Description

  • Fixed term or Secondment to 3 December 2021 plus permanent opportunities
  • Wellington based
About the Ministry of Social DevelopmentThe Ministry provides policy advice, and delivers social services and assistance to young people, working age people, older people, and families, whānau and communities. We work directly with New Zealanders of all ages to improve their social wellbeing.About Historic ClaimsHistoric Claims works with people who have suffered abuse or neglect while in state care. We employ an alternative dispute resolution process to help them understand their past experience in care. We acknowledge and recognise harm done, and take steps to put this right. We also provide Oranga Tamariki and other care providers with information about what has occurred in the past to help ensure claimants’ experiences do not happen to others. A key focus for Historic Claims is continual improvement based on feedback from all parts of the system to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us.About the RoleThe Information Coordinator releases claimants’ personal information to them. As part of this process we ensure the information released complies with relevant legislation – especially the Privacy Act. Historic Claims has a strong focus on transparency.  Releasing information to claimants is an important part of the resolution process. It provides them with crucial insight into their past experiences in care.The Information Coordination team has a collaborative workplace culture with a strong client focus.  Historic Claims also offers excellent career progression opportunities.Skills and ExperienceTo be successful in this role you will have:
  • A relevant tertiary qualification or equivalent relevant work experience is an advantage.
  • Good knowledge of the applicable legislation, i.e. Official Information Act, Privacy Act, Oranga Tamariki Act 1989, and the Children’s and Young People’s Wellbeing Act 1989.
  • Competency working with the MS Office Suite and records management systems.
  • Relationship management ability.
  • Ability to prioritise work to achieve results with attention to detail.
  • Demonstrated excellence in the provision of client focused, administrative and corporate advice and services to managers and staff.
  • Ability to resolve problems and make decisions with limited information.
  • Exemplary standard of written and oral communication.
  • Ability to demonstrate empathy and understand client needs, concerns and priorities.
If this sounds like you, please apply. We want to hear from you!How to ApplyTo apply, click the Apply Now button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the competencies listed in the position description. All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.Closing date: Monday, 5 April 2021.Position Descriptionhttps://www.msd.govt.nz/hr/documents/position-descriptions/dce-people-and-capability/historic-claims/information-coordinator-senior-information-coordinator-oct-18.docx

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