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Service Desk Analyst - Fixed-term

Job LocationWellington, Wellington Central
EducationNot Mentioned
SalaryNot Disclosed
IndustryInformation & Communication Technology, Help Desk & IT Support
Functional AreaNot Mentioned

Job Description

Great opportunity to join a service orientated environment where your customer service skills are as highly regarded as your technical skills.

  • Busy and varied role where no two days are the same
  • Supportive, passionate and social team environment
  • Experience central government in this past faced fixed-term role
Te Tai Ōhanga - The Treasury is the New Zealand Governments lead economic and financial advisor. Our vision is to be a world-leading Treasury working towards higher living standards for New Zealanders. Our IT Customer Service team is responsible for all customer interactions related to the day-to-day support of desktop, infrastructure and network capability across the Central Agencies (Treasury and DPMC).We currently have a great opportunity available for a talented Service Desk Analyst to join the team on a fixed-term basis. In this role, no two days will be the same, and you will be responsible for fix on first contact by providing technical advice, remote user support and great customer service to end users of our services.Youll be a vital part of the team and the face of the Corporate and Shared Services (CSS) and your success in this role will be driven by your strong customer focus, your technical expertise and your enjoyment in solving real problems for our customers. You will need to be driven, love technology and have a strong desire to learn new skills, tools and systems. We are a highly dynamic team, working across a wide range of technologies and are after a team player who wants to contribute positively to our environment.What Youll Bring to the Role
  • Highly developed communication, interpersonal and relationship management skills, with the ability to work well under pressure
  • A customer centric, adaptable team approach with a can-do attitude and a real desire to help people
  • Positive and optimistic approach to problem solving and troubleshooting, where you use initiative and take ownership, triaging requests and incidents to the appropriate support levels as necessary
  • Demonstrated experience or knowledge of Microsoft Cloud services, especially O365 products
  • MS Teams and ServiceNow experience - both desirable but not essential.
We Can Offer You
  • The opportunity to build solid technical skills across a variety of environments
  • A diverse customer base to work with to improve your relationship management skills
  • The chance to be part of a friendly, dynamic team with a culture of knowledge sharing.
We pride ourselves on the quality of our staff and understand the importance of fostering a working environment where excellence is recognised and where staff are encouraged to develop their own talents and potential. The Treasury values diversity and inclusion and encourages a positive work/life balance with flexible work arrangements and a range of health and wellbeing initiatives.If you would like further information on the role, please see the attached or contact Josh Hargreaves - Team Leader at josh.hargreaves@treasury.govt.nz.Applications close - Tuesday 6 April. All applications must be made online.

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